PRIVACY POLICY
Your privacy is fundamental to our mission. Learn how we protect your data.
Last Updated: November 28, 2025
Introduction
Guardian-X Inc. ("Guardian-X," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our emergency management platform and related services.
By using Guardian-X services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.
1. Information We Collect
Account Information
- Name and contact information (email, phone number)
- Organization name and business information
- Account credentials (securely hashed passwords)
- Role and permission settings within your organization
Device Information
- Device type, model, and operating system version
- Unique device identifiers
- App version and configuration
- Network information (IP address, connection type)
Location Data
During emergency situations, we may collect precise location data to:
- Enable responders to locate individuals in distress
- Provide accurate incident location information
- Support evacuation and safety coordination
Location data is only collected when you activate an alert or when required for emergency response purposes. You control location permissions through your device settings.
Emergency Alert Data
- Alert type and timestamp
- Alert messages and descriptions
- Response actions and acknowledgments
- Incident resolution information
Usage Data
- Feature usage and interaction patterns
- Error logs and diagnostic data
- Performance metrics
2. How We Use Your Information
Emergency Response
Process and route emergency alerts, coordinate response efforts, and ensure rapid communication during critical incidents.
Service Delivery
Operate, maintain, and improve our platform, authenticate users, and provide customer support.
Analytics & Improvement
Analyze usage patterns to improve our services, develop new features, and enhance user experience.
Communications
Send service updates, security alerts, and important notifications related to your account.
3. Data Sharing & Disclosure
We do not sell your personal information. We may share data only in the following circumstances:
Within Your Organization
Emergency alerts and related information are shared with designated administrators and responders within your organization as configured by your organization's administrators.
Service Providers
We work with trusted third-party service providers who assist in operating our platform (cloud hosting, analytics). These providers are contractually bound to protect your data and may only use it for the specified purposes.
Legal Requirements
We may disclose information if required by law, court order, or government request, or when necessary to protect our rights, safety, or property.
Emergency Services
In life-threatening emergencies, we may share location and alert information with emergency services (police, fire, medical) to facilitate rapid response.
We Never Sell Your Data
Guardian-X does not sell, rent, or trade your personal information to third parties for marketing purposes. Your emergency data is yours.
4. Data Security
We implement industry-leading security measures to protect your information:
Encryption
All data encrypted in transit (TLS 1.3) and at rest (AES-256)
Access Control
Role-based access control with multi-factor authentication
Compliance
SOC 2 Type II certified, GDPR and HIPAA compliant
- Regular third-party security audits and penetration testing
- Secure data centers with physical access controls
- Automated threat detection and monitoring
- Employee security training and background checks
- Incident response procedures and breach notification protocols
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account data: Retained while your account is active and for a reasonable period after termination
- Emergency alert records: Retained according to your organization's policies and legal requirements (typically 3-7 years)
- Usage logs: Retained for up to 12 months for security and analytics purposes
- Location data: Associated with specific incidents and retained with alert records
Upon account termination, we will delete or anonymize your personal data within 90 days, except where retention is required by law or for legitimate business purposes.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access
Request a copy of the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Portability
Request your data in a portable, machine-readable format
Objection
Object to certain processing of your personal information
Restriction
Request restriction of processing in certain circumstances
To exercise these rights, please contact us at privacy@guardianxi.com. We will respond to your request within 30 days.
7. Children's Privacy
Guardian-X is designed for enterprise use and is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
8. International Data Transfers
Guardian-X operates globally, and your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs) for EU data transfers
- Data Processing Agreements with all service providers
- Compliance with applicable data protection laws
9. Cookies & Tracking
Our website and platform use cookies and similar technologies to:
- Essential cookies: Required for authentication and security
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Help us understand how you use our services
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our services.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we will provide additional notice via email or through our platform.
We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Inquiries
General Support
Guardian-X Inc.
Enterprise Security Solutions
Questions About Your Privacy?
Our team is here to help you understand how we protect your data.
Contact Us