TERMS OF SERVICE
Please read these terms carefully before using Guardian-X services.
Last Updated: January 20, 2026 | Version 2.0
Introduction and Acceptance
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Guardian-X Inc., a Virginia corporation ("Guardian-X," "we," "us," or "our"), governing your access to and use of the Guardian-X emergency management platform and related services.
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
Important Notice
If you do not agree to these Terms, do not access or use the Services.
1. Description of Services
Guardian-X provides an enterprise emergency management platform that includes:
Core Emergency Management
- Duress alerting system (covert and overt panic capabilities)
- Real-time location tracking during emergency events
- Multi-platform applications (iOS, Android, macOS, Windows, Apple Watch)
- Administrative dashboards for security operations
- Real-time notification and communication systems
Intelligence Products
- Guardian Recon: Social media intelligence and investigations
- Guardian Sentinel: Threat monitoring and alerting
- Guardian Horizon: Executive travel intelligence
- Local intelligence aggregation services
Executive Protection Features
- Vitals monitoring via wearable devices
- Fall detection integration
- Heart rate anomaly alerting
- Location-based check-in systems
2. Account Registration and Security
Account Creation
To use the Services, your organization must create an account and provide accurate, complete, and current information.
Account Security
You are responsible for maintaining the confidentiality of account credentials and all activities under your account.
User Roles
You are responsible for properly configuring user roles and permissions within your organization's account.
3. Customer Responsibilities
Alert Content Responsibility
CUSTOMER IS SOLELY RESPONSIBLE FOR ALL ALERTS AND COMMUNICATIONS SENT THROUGH THE SERVICES. This includes the accuracy, content, and appropriateness of all alert messages; any mistakes, errors, or omissions; and any loss, damage, or liability arising from alerts. Guardian-X acts solely as a passive conduit for transmitting Customer's communications.
Consent and Authorization
Customer must obtain and maintain:
- Employee Consent: Written or electronic consent from all users for enrollment, location data collection, and communications
- Contact Authorization: Proper authorization to send alerts to all contacts, including TCPA, CAN-SPAM, and GDPR compliance
- Workplace Policies: Clear policies informing employees about platform capabilities including location tracking
Prohibited Communications
Customer shall NOT use the Services to:
- Send alerts to 911 or emergency services numbers
- Send unsolicited commercial messages or spam
- Transmit defamatory, threatening, or harassing content
4. Acceptable Use
Permitted Use
You may use the Services only for lawful purposes and in accordance with these Terms. The Services are intended for legitimate emergency management, security operations, and employee safety purposes.
Prohibited Conduct
You agree NOT to:
- Use the Services for any unlawful purpose
- Trigger false emergency alerts intentionally (except during authorized testing)
- Attempt to gain unauthorized access to any systems
- Interfere with or disrupt the Services
- Reverse engineer, decompile, or disassemble the Services
- Resell or sublicense access to the Services
Compliance with Laws
You are responsible for ensuring your use of the Services complies with all applicable federal, state, local, and international laws, including employment laws, privacy regulations, and emergency services regulations.
5. Data and Privacy
Data Collection
Guardian-X collects and processes data as described in our Privacy Policy, which is incorporated into these Terms by reference.
Data Ownership
You retain all rights to data you submit to the Services. You grant Guardian-X a limited license to use this data solely to provide the Services.
Location Data
The Services may collect precise location data during emergency events. You are responsible for informing employees about location tracking capabilities and obtaining any required consents under applicable law.
6. Intellectual Property
- Ownership: Guardian-X retains all rights, title, and interest in the Services, including all intellectual property rights
- Limited License: Subject to these Terms, Guardian-X grants you a limited, non-exclusive, non-transferable license to access and use the Services
- Feedback: Any feedback or suggestions you provide may be used by Guardian-X without restriction
- Trademarks: "Guardian-X" and related marks are trademarks of Guardian-X Inc.
7. Fees and Payment
Subscription Fees
Access requires payment of applicable subscription fees as set forth in your order agreement
Payment Terms
Fees are due in advance on an annual or monthly basis and are non-refundable except as required by law
8. Warranties and Disclaimers
Limited Warranty
Guardian-X warrants that the Services will perform substantially in accordance with the documentation during the subscription term.
Disclaimer
EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Emergency Services Disclaimer
GUARDIAN-X IS NOT A SUBSTITUTE FOR EMERGENCY SERVICES (911, POLICE, FIRE, MEDICAL). The Services are designed to supplement, NOT replace, your existing emergency response procedures. You remain solely responsible for maintaining relationships with local emergency services, training employees on emergency procedures, and calling 911 when appropriate. Guardian-X does NOT guarantee prevention of harm, injury, or death, successful emergency response, or timely delivery of all alerts.
Message Delivery Disclaimer
GUARDIAN-X DOES NOT AND CANNOT GUARANTEE DELIVERY OF ALERTS OR COMMUNICATIONS. Messages may be delayed, undelivered, or incomplete due to factors beyond our control including wireless carriers, ISPs, device settings, and network outages. Customer should not rely solely on any single communication channel for critical alerts. We strongly advise using multiple notification channels for critical communications.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Guardian-X shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- Guardian-X's total cumulative liability shall not exceed the amounts paid by you in the twelve (12) months preceding the claim
- These limitations reflect the allocation of risk between the parties and are an essential basis of the agreement
10. Term and Termination
Term
These Terms remain in effect until terminated by either party.
For Convenience
Either party may terminate with 30 days' written notice.
For Cause
Either party may terminate immediately upon material breach not cured within 30 days.
Upon termination, your access to the Services will be discontinued and Guardian-X will retain Customer Data for 30 days to allow export.
11. General Provisions
- Governing Law: These Terms are governed by the laws of the Commonwealth of Virginia
- Dispute Resolution: Disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association
- Entire Agreement: These Terms, together with the Privacy Policy and any order agreements, constitute the entire agreement
- Amendments: Guardian-X may modify these Terms at any time with 30 days' notice for material changes
- Severability: If any provision is found unenforceable, the remaining provisions continue in effect
- Assignment: You may not assign these Terms without Guardian-X's prior written consent
- Force Majeure: Neither party shall be liable for delays due to causes beyond reasonable control
12. Contact Us
If you have any questions about these Terms of Service, please contact us:
Legal Inquiries
General Support
Guardian-X Inc.
A Virginia Corporation
Enterprise Security Solutions
Complete Legal Document
This page provides a summary of our Terms of Service. The complete legally binding Terms of Service, including all definitions, indemnification provisions, confidentiality obligations, and additional terms, is available for download.
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